PHOTON LED LIGHT THERAPY FACIAL MASK

UK Delivery

STANDARD TRACKED DELIVERY

£4.95

Expected to arrive approximately up to 2- 4 working days following dispatch.

NEXT DAY TRACKED DELIVERY

£7.95. Orders must be placed before 12pm to receive it the next day. Orders placed after 12pm will be delivered the following day. Orders placed over the weekend will be shipped on Monday (excluding Bank Holidays).

FREE DELIVERY (ORDERS OVER £30)

£0

Expected to arrive approximately up to 4 working days following dispatch.

These delivery methods could be affected during delivery strikes or busy periods such as Christmas. This is out of our control and we will do our best to get your order to you in a timely manner. Any delays will be communicated to you.

Order Dispatch Times

MONDAY - FRIDAY

For orders received before 12pm Monday – Friday, goods are dispatched the same day and delivered based on the delivery option chosen and as illustrated above.

If there will be a delay to your dispatch, this will be communicated to you and you will be provided with an updated timeline.

SATURDAY, SUNDAYS AND PUBLIC HOLIDAYS

We do not dispatch orders on a Saturday, Sunday, bank and public holidays. Any orders placed on these days will be dispatched on the next working day and delivered based on the delivery option chosen and as illustrated above.

All delivery times are estimated and BEAUTYPRO Ltd cannot be held responsible for any late deliveries aside of the estimated services we offer.

CHRISTMAS HOLIDAYS / BUSINESS CLOSURES

Our warehouse is closed over the Christmas period, and occasionally for business closures such as stock take. When the warehouse is closed, this will be prominently displayed on the homepage and checkout to alert you of the delay incurred and when we expect to start processing orders. All orders placed before these dates, will be shipped ahead of closure.

Damaged or Incorrect Delivery Policy

We take great care in packaging your order, but in the rare event your delivery arrives damaged, incomplete, or incorrect, please follow the steps below:

REPORTING A PROBLEM

If your parcel arrives damaged, or if there are missing or incorrect items, we kindly ask that you notify us as soon as possible, ideally within 24 hours of receiving your delivery.

• Contact us by email at  hello@barberpro.com

• Or call our team on 01273 32 32 32

While we encourage prompt reporting to speed up resolution, please note that your legal rights are not affected if you contact us after this window. Under UK law, you have up to 30 days to reject goods that are faulty or not as described.

PARCEL DAMAGED DURING TRANSIT

If your parcel is visibly damaged at the time of delivery:

• You may refuse the delivery and ask the courier to return it to sender.

• If you accept a damaged parcel, please note the damage on the delivery record (e.g., via handheld device or delivery slip) and take photos of the packaging and contents as received.

This helps us process claims with our delivery partners.

Returns & Warranty Policy

We want you to love your BARBER PRO experience. If for any reason you change your mind, we offer a straightforward 14-day returns policy in line with UK consumer law.

14 DAY CHANGE OF MIND RETURNS

You can return your order within 14 days of receiving it, provided the items are:

• Unopened, unused, and in original packaging

• Accompanied by proof of purchase (e.g., your order confirmation)

For hygiene reasons, we cannot accept returns of opened or used products unless faulty.

Please note, we cannot process returns for items purchased with external retailers.

30 DAY FAULTY ITEM RETURNS

All our products are manufactured to the highest standards. If your item is faulty, damaged, or not as described, please contact us immediately. You're entitled to a full refund or replacement within 30 days of delivery.

Please note, we cannot process returns for items purchased with external retailers.

1 YEAR SKINCARE DEVICE WARRANTY

Our skincare devices come with a 1 year warranty from the date of purchase. This warranty covers manufacturing defects and electrical faults due to normal usage.

Please email us with your proof of purchase, the batch code for your device and a description of the issue. We may ask for photos or videos to help process your claim.

RETURN INSTRUCTIONS

1. Email us at hello@barberpro.com with your proof of purchase and reason for return

2. Package the item securely, including the original packing slip and the returns reference you have been given by our customer service team.

3. Return using a to:

BARBER PRO
BEAUTYPRO Ltd
Unit 2A
Enlightened Business Park
Palehouse Common
Framfield, East Sussex
TN22 5QZ

We strongly recommend all returns are packed well and sent via a tracked service. BEAUTYPRO Ltd. cannot be held liable for lost returns.

Please allow up to 7 working days for action of your return.

Fully charge the handheld controller before first use.
Using the velcro bands, attach the straps to the side of the mask and insert the eye shields.
Plug the cable into the port of the handheld controller.
Cleanse your skin and dry with a towel.
Hold the mask close to your face to position for best fit. Using the straps, fasten the velcro at the back of your head. You can adjust the bands to ensure a snug fit.
You want to ensure that the eye shields are secure to your face to prevent light leak.
Press and hold the power button for 2 seconds to turn on the mask.
Press the power button to select a different mode and use the time selection button to choose your treatment time. You can select 10, 20 or 30 minutes.
When the time has elapsed, the device will switch itself off. If you want to turn off the device during the process , hold the power button for 2 seconds.
Finish your skincare routine with a sheet mask, serum, moisturiser or oil.
Repeat 3-5 times per week for the best results.

Advisories

Use a dry cloth or alcohol free wet wipes to clean. Do not rinse under water as the mask is not waterproof. DO NOT use any other cleansing products other than those stated. Use of other cleansing products may damage the BARBER PRO PHOTON LED MASK
Store the device in a cool, dry space out of direct sunlight or high temperatures.
Keep out of reach of children.
Never attempt to open or repair the device yourself.
The straps contain a mixture of polyester, nylon and lycra. If you are allergic to any of these materials, you may not be able to use the straps.
The mask cannot be used while it is in the charging mode.
Store the BARBER PRO PHOTON LED MASK flat and at room temperature in dry conditions, away from direct sunlight.


Advice/Warnings
DO NOT use it without first removing creams, serums, lotions, and make-up BEFORE treatment. Some ingredients in these products may cause light sensitization or may reduce the effect of the treatment. If you use The BARBER PRO PHOTON LED MASK without first removing these products, you may cause a skin reaction, damage your device, or you may reduce the effect of the LED treatment.
DO NOT attempt to modify The BARBER PRO PHOTON LED MASK in any way. Modifying The BARBER PRO PHOTON LED MASK will void your warranty. Modifying The BARBER PRO PHOTON LED MASK could cause an electric shock when the device is used again. The device contains no serviceable parts.
TURN OFF and REMOVE The BARBER PRO PHOTON LED MASK immediately if it feels hot or if your skin feels uncomfortably warm. The BARBER PRO PHOTON LED MASK does not produce any heat.
DO NOT use the BARBER PRO PHOTON LED MASK
If you are particularly sensitive to light.
If you are pregnant, planning on becoming pregnant or breastfeeding. The risk to the foetus, neonate or pregnant women is unknown.
If you suffer from epilepsy.
If you are currently using medication that can cause skin sensitivity to light.
When sleeping, walking or driving.
If you suffer from light induced headaches.
To treat any other conditions apart from those listed in the indications for use.
If you suffer from lupus erythematosus, photosensitive eczema or albinism. If you use it to treat lupus erythematosus, photosensitive eczema or albinism you may cause a severe skin reaction.
If you suffer from any photosensitive disorder (sensitization to light). If you use the mask and you suffer from a photosensitive disorder you may cause a severe skin reaction.
If you are taking any medication that can cause photosensitivity. If you use the mask and you are taking any medication that can cause photosensitivity you may cause a severe skin reaction.
If you suffer from any genetic conditions of the eye. Photosensitivity is a common side effect of various medications. These can include certain antibiotics, chemotherapy drugs, and diuretics. If you are unsure about any medication you may be taking, consult your healthcare provider.
In any way that is not exactly as specified in these instructions for use, other than exactly as specified in these instructions for use has not been tested and the risk is unknown.
If you think it may have come into contact with water. Keep away from HOT surfaces.
Near water or anywhere water can be spilt onto the equipment.
If the device, battery, or charging plug are damaged in any way.

DO NOT use

If you have Glaucoma.
If you are taking any medication that can cause photosensitivity.
If you are taking any medication that can cause photosensitivity you may cause a severe skin reaction. Photosensitivity is a common side effect of various medications. These can include certain antibiotics, chemotherapy drugs, and diuretics.
If you suffer from any diseases that involve the retina of the eye, (such as diabetes)
If you suffer from light induced headaches and or Migraines
If you use Isotretinoin (Anti-Acne), also known as Accutane in the last 5 days there is a small chance of a light reaction.
If you are taking any medication that is listed or that fall under the these categories, Anti-Arthritic, Immunosuppressant, Quinidine, Anti-Cancer, Anticonvulsants, Antifungals, Anti-histamines, Anti-hypertensives, Anti-malarial, Anti-psychotics, Anti-retroviral, Anti-viral, Cardiovascular, Lipid regulators, Non-steroidal anti-inflammatory Analgesics, Sedatives,Acne Skin agents such as Isotretinoin/ Tretinoin topical or Tazarotene Hair Skin agents such as Minoxidil (Rogaine)
If you are unsure about any medication you may be taking, consult your healthcare provider.

Other substances not listed above can also cause photosensitivity. Common examples of these substances are St John's Wort, Coal tar, deodorants, antibacterial soaps, artificial sweeteners, naphthalene (moth balls), petroleum products, brightening agents found in laundry detergent, and cadmium sulphide (a chemical injected into the skin during tattooing. We would advise that if you are on any sort of medication or had any recent surgery you contact your Doctor before commencing any sort of light therapy

Connect the controller to an adapter plug using the USB charging cable.
Plug into the power supply. The screen will light up and the battery symbol will scroll while charging.
Charging time is 2.5 hours.
A solid battery symbol represents a full charge. Do not overcharge - disconnect from the power supply when this shows.

If fully charged the controller time is around 1 hour for blue light or red light. If using the Infrared light or purple light mode, the battery lift time is around 30-40 minutes.